Starhome’s Managed Service mode offers full and continuous monitoring of the mobile operator’s system, including hardware, software and real time traffic, and is responsible for fault detection and repair, software updates, and provisioning. The company’s global, redundant IP network and Global Services Operations Centers (GSOCs) are vital components of its Managed Service mode.
The high-capacity, global network provides mobile operators with a secure method for the routing of data and messages around the world, and the ability to manage and monitor their service. Through this managed, IP-based network, Starhome empowers new mobile services and a new mobile lifestyle. The global network is based on Starhome’s IntelliGate™ Service Mobility Platform (Intelligent Gateway). The IntelliGate connects GSM networks to Starhome’s global network via regional hub sites.
Starhome’s two redundant Global Services Operations Centers (GSOC) are the heart of the global service environment, providing service provisioning, operation and maintenance, and centralized network management around-the-clock worldwide. The two GSOCs, featuring redundant architecture, are the focal point for operators and third-party developers.
Starhome’s Roaming Data Group (RDG) is an integral part of the Managed Service mode and is unique to Starhome. The RDG updates and provisions the global roaming database, containing all types of roaming information used in various Starhome services such as SMS, Worldwide Numbering Plan, roamers’ common dialing mistakes used for call correction, Short Codes, Long numbers and IR21 information amongst others.
The Quality of Service team is an integral part of Starhome Managed Service mode. The team performs daily enhanced QoS operations, which help to detect abnormal behavior of the monitored services. By using unique QoS tools, Starhome is helping mobile operators to improve and optimized their services.
IntelliView™, Starhome’s web-based reporting tool, utilizes Business Objects’ Web-Intelligence and enables operators to retrieve statistical information regarding the services that are activated in the customer’s IntelliGate platform. In addition to the basic reports provided, operators can refresh data or choose the desired resolution and inquire about new or custom reports.
Benefits of Starhome's Managed Services Mode:
- Real-time monitoring prevents and eliminates errors
- Quick recovery after failure
- Cost saving
- Best QoS for the end customer
- Ability to focus on your own core activities
- Support through all tiers, 24/7
Starhome’s Qualifications:
- Industry-proven Managed Services
- A global footprint:
- Over 140 mobile operators already enjoy the service
- Managed IP network - redundant and secured
- Expertise - the roaming experts virtualy on your site at your service